ON THE GROUND INSIGHT.
ICEWEEKLIES & ICEMONTHLIES
ICESERVE24 is a strategic social risk advisory firm. We specialise in identifying, measuring and anticipating social risk in any and all environments worldwide. Our population-centric methodology studies patterns and trends to provide a fact-based evaluation of the most relevant issues happening globally.
Our services are developed from a robust line of techniques, information sources and subject-matter experts (SME's) to provide you with nuanced, contextual and real-time access to an integrated and intelligence-driven approach for more confident strategic, operational and tactical decisions.
Our analysts are the drivers that communicate ground intelligence to the decision makers.
Their understanding, in-depth knowledge and language skills are key to delivering trustworthy, credible and verified actionable intelligence to your hands.
STRATEGIC RESEARCH & ANALYSIS CENTRE
Our Strategic Research & Analysis Centre (SRAC), based in Nicosia, Cyprus, is the heart of ICESERVE24’s data management, analyses, forecasts, and investigations. The SRAC, which is responsible for the research, tracking, verification, preparation, and publication of data, drives ICESERVE24‘s social risk and security consulting division.
SRAC analysts, which include Country and Global Threat Analysts, Activity Based Intelligence (ABI) Analysts, Risk Consultants, and Cultural Advisers, provide a multi-layered and 360-degree, tailored social risk and threat intelligence solution. By monitoring real-time, all-sourced activity in any location, the SRAC enables quick identification of potential threats around your areas of operations.
SRAC data is collected, verified, and processed from all-source intelligence including human intelligence (HUMINT), open-source intelligence (OSINT), social media intelligence (SOCMINT), technical intelligence (TECHINT) and academic disciplines.
In understanding the versatility of the business world and the complex risks faced, our SRAC provides daily, weekly, monthly and ad-hoc consulting services that are tailor-made to meet your needs. For more information and samples on the types of consulting services we offer, scroll down to the Services section.
GLOBAL RISK & RESILIENCE CENTRE
Our Global Risk & Resilience Centre (GRRC) is the 24:7:365 nucleus of ICESERVE24’s mission control centre. The GRRC manages all aspects of the Global Operations and Communications Centre (GOCC), the Journey Management and On-the-Ground Personal Security Detail (PSD) teams to manage your travels abroad and respond to and manage major emergencies or crises.
The GOCC drives our Ready-Respond-Recovery (R3) support framework to help you prepare for, monitor, alert, and respond to threats from one central location. Through our local Security & Operations Centres (SOCs), the GOCC can respond to dispatch local teams to address any critical incident or emergency, anywhere, anytime.
The GRRC also manages all Journey Management and PSD solutions under a robust duty of care guidelines.
By working closely with the SRAC, the GRRC is the leading global centre to anticipate, detect, deter and mitigate on-the-ground challenges, wherever, whenever. By streamlining all services under one direct domain, the GRRC eliminates the risk of entrusting your staff and assets to a third-party vendor all while offering unparalleled 24:7:365 global coverage.
To learn more about how our GRRC can support the continuity of your business in any environment, engage us for a free consultative call.
Our services are developed from a robust line of techniques, information sources and subject-matter experts (SMEs) to enable actionable forecasting and cost-cutting measures. At ICESERVE24, we believe that our intelligence cycle must be led by a combination of field professionals, insightful analysts, and advanced technology solutions.
We are living amidst a wealth of information, but poverty of insight - and we are here to change that.
INTELLIGENCE, RESEARCH & ANALYSIS
INTELLIGENCE AT YOUR FINGERTIPS
Our tailor-made intelligence products are fused specifically to address a topic or threat from a socio-political, financial, strategic, and geopolitical view in line with specific areas of interest within any remit. The scope, depth and disciplines are determined on a customised basis to better address your concerns.
SRAC’s Activity Based Intelligence (ABI) Division is ICESERVE24’s flagship and most requested solution. ABI enhances grassroots understanding of patterns of life and societal pulse to identify areas of vulnerabilities, social risk, and trends. ABI provides another layer of real-time, actionable, and on-the-ground insights that reduce risk and prepare you for what is ahead. Analysts evaluate incident data for information accuracy, bias, manipulation, and counter-intelligence. Photo and video footage are analysed for tampering, manipulation, or alterations.
SITUATIONAL AWARENESS MONITORING & ALERTING
GOCC’s operators and analysts within our SOCs across the world manage, monitor, and protect your organisation’s people and assets from arising risks in your areas of operations. Our GOCC staff utilise advanced technology and security solutions to act proactively and timely to ensure you and your assets are informed about looming risks at all times and protected during times of crisis.
INCIDENT DATA ANALYTICS & REPORTING
Working symbiotically, SRAC multinational and multilingual analysts and GOCC operators identify trends and potential risks from a variety of reviewed, verified and analysed sources to ensure you get accurate and timely data at your fingertips. The continued flow of filtered data between the two centres facilitates the timely identification of security and socio-political risks. The trends derived through the process and analysis of data support you and your business in strategising and implementing risk mitigation plans, solidifying your investments in a secured and safe environment.
GLOBAL EXECUTIVE PROTECTION
JOURNEY RISK MANAGEMENT
Your staff should not have to choose between productive or safe travel. Our ICETRAVEL360 application provides real-time tracking, intuitive check-in technology, and secure two-way communication to ensure your staff feels covered, without feeling overwhelmed. By completing a short questionnaire, each traveller is assessed for individual risks in their target country, ensuring they have the proper information ahead of their travel. Through our ICETRAVEL360 application, you can simultaneously track your staff while relying on our GOCC support. For more information, click here.
An essential part of our comprehensive travel management solutions includes pre-mission advisories, briefings, and intelligence reports, complemented by our 24/7 ICEALERTS app that notifies you about critical incidents happening in your areas of interest and operations.
PEACE OF MIND IN COMPLEX ENVIRONMENTS
For remote or complex environments, our ICETRACK platform enables you to monitor your staff and assets in areas with or without GSM coverage, all directly on a desktop platform. The GOCC has continuous visual of your locations to provide real-time monitoring and response – giving you and your staff peace of mind.
AROUND-THE-CLOCK GLOBAL CRISIS RESPONSE
Our combined expertise, analysis, and global assistance can provide best-in-class emergency support and medical assistance to organisations and their staff. With our field professionals and comprehensive stand-by GOCC response network, we provide emergency support in the event of natural disasters, social instability, or violence in your area of operations or travel destination.
DEDICATED GOCC, FOR HALF THE COST
Not having in-house 24:7:365 global coverage should not stop you from being able to offer you staff and assets the full service that the GOCC provides; let us handle your needs. By outsourcing your GOCC coverage, we provide you with a fully dedicated R3 solution for any location in the world. Your dedicated GOCC team will have the training, language capabilities, and access to cutting-edge technology and a robust line of personnel to help you save time and money all while giving you peace of mind.
REMOTE VIDEO (CCTV) MONITORING
Our GOCC is equipped and trained to serve as your second pair of eyes for event or home CCTV monitoring, intrusion and life safety, virtual patrol and chaperone, and rapid video deployment. Using advanced technology, our team of highly trained and experienced operators acts in real-time to protect client assets, helping to reduce costs, monitor remote areas, and optimise security budgets through technology.
The ICESERVE24 App provides access to threat reports, situational briefings, and critical incident alerts from your country or region of choice.
With access to vetted and verified information from all-source intelligence disciplines, ranging from human intelligence (HUMINT), open-source intelligence (OSINT), social media intelligence (SOCMINT) to technical intelligence (TECHINT), now you can have an up-to-date insight into the global risk environment.
ICETRAVEL360 is a comprehensive travel risk management and accountability solution, all under ISO31030 compliant technology.
Protecting the wellbeing of the members - both physical and emotional - sits at the core of your responsibility to provide responsible travel and mission support and management. ICETRAVEL360 makes that job easier than ever before.
ICETRACK is a web-based integrated satellite and GSM tracking solution, compatible with modern web browsers and works on a multilingual platform that brings together all assets under one location. The platform displays and manages them in a single unified interface.